Shipping Policy

At ScaleRail3D, every HO scale industrial load is printed, inspected, and carefully packed before shipment.

Order Processing Time

Orders are typically processed within 2–4 business days.

During high-demand periods, processing times may be slightly longer. If there is a delay, you will be notified by email.

Shipping Locations

We ship to:

  • United States
  • Select international destinations

Shipping availability may vary depending on carrier limitations.

Shipping Methods

Orders are shipped via standard USPS or comparable carriers. Tracking information will be provided once your order has shipped.

Shipping Costs

Shipping costs are calculated at checkout based on destination and package weight.

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Damaged in Transit

If your order arrives visibly damaged, please contact us at:

hello@scalerail3d.com

Include your order number and clear photos of the packaging and product so we can assist you promptly.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses caused by incorrect addresses provided by the customer.

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